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Resume

Experience

Nov 2020 - Jul 2025

BAKER

Carole's Cheesecake Company

NORTH YORK, ON

  • Retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.

  • Following recipes to mix dough in batches sufficient for daily production quota. Preparing pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.

  • Organizing raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.

  • Helped and lead the team complete assignments to meet goals.

  • Assigned tasks for the team, controlled time for mixing & baking, doing multitasking and overtime to achieve targets.

  • Organizing daily plans for productions.

Apr 2024 - Mar 2025

BARISTA

Machi Machi

TORONTO, ON

  • Maintained clean work stations to adhere to health and safety guidelines.

  • Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.

  • Created attractive layouts for food and beverage displays.

  • Handled customer complaints with professionalism, resolving issues to ensure satisfaction.

  • Collaborated with team members during busy hours to maintain fast service speed.

  • Memorized drink and food recipes to quickly and accurately prepare orders.

Oct 2022 - Aug 2023

SALES AMBASSADOR

Jack & Jones

TORONTO, ON

  • Provided customers with clear understanding of charges, billing and price changes.

  • Addressed customer complaints and questions to increase satisfaction.

  • Learned about competitor’s products to prepare for common questions and redirect objections toward current promotion.

  • Engaged customers in conversation, building connections and offering additional product information.

  • Directly sold over target in product each month, sharing successful techniques with team members.

  • Time management, organization and handle multi-customers at the same moment in a high period of sales.

  • Used POS systems to scan prices and check available products and make sales.

Nov 2021 - Nov 2022

BARISTA & CASHIER

Gong Cha

TORONTO, ON

  • Prepared tea and topping

  • Made drink and dessert

  • Time management and lead the team to achieve the target

  • Assigned tasks for people, handling difficult customers in high period of time and complete daily goals

  • Up-Sales drinks and desserts to increase the store revenue

  • Using POS system to scan and offer price & detail of products

  • Resolved customer complaints professionally, ensuring high satisfaction rates.

  • Maintained a clean and organized workspace for optimal productivity and safety.

Jul 2022 - Oct 2022

SALES ASSOCIATE

Danish Pastry House

TORONTO, ON

  • Used POS system to scan customer purchases, calculate prices and process transactions.

  • Collaborated with store team to meet periodic sales goals.

  • Recommended products to match customer budget and preferences.

  • Helped customers quickly navigate store and locate items.

  • Welcomed customers and offered quick assistance to handle diverse needs.

  • Offered for customers more drinks and products to increase sales goals.

  • Collaborated with team members to achieve monthly sales targets.

  • Increased customer loyalty with personalized shopping experiences and attentive service.

Oct 2018 - Nov 2020

CREW MEMBER

McDonald's

NEWMARKET, ON

  • Food Preparation Prepared food in the kitchen Take an order from customers and make food for them Play a big role in customer service with three objectives when making food: fast, accuracy and efficiency

  • Experience with overnight shift and working on holiday

  • Received inventory of food and beverage products and supplies to stock in designated areas.

  • Greeted customers to take food orders and provide menu information.

  • Used POS system to scan prices, help customers with purchasing and handling order either in-store or drive-thru.

  • Helped the team to complete the goal and handle difficult customers in high period of time.

Education

2018 - 2020

Seneca Polytechnic

Diploma in Business & Marketing

NORTH YORK, ON

Sales & Marketing/ Data Analytic/ Marketing Insight. Communication Across/ Introduction to Business Administration. Organization Behavior.

2015 - 2018

Hoa Sen University

Bachelor's degree

  • Data Analytic/ Science Research (Hospitality and Marketing)/ Group Project/ Linguistic

VIETNAM

Professional skillset

Entrepreneurial Mindset

Go-to-Market Planning

Teamwork & Collaboration

Time Management

Languages

English (bilingual)

French (proficient)

Vietnamese (native)

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